Faviolas

Men's Fashion House

Refund Return Policy

Refund & Return Policy

At Faviolas, we care about your satisfaction. If you are not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below:

🛍️ Return Policy

  • We accept returns only in case of damaged, defective, or wrong products delivered.

  • To be eligible for a return, the item must be:

    • Unused and in the same condition as you received it.

    • In the original packaging.

    • Reported within 48 hours of delivery.

🔁 How to Request a Return

To request a return:

  1. Send a message to our customer service via WhatsApp or email within 48 hours.

  2. Provide your order number, product photo, and a brief explanation of the issue.

  3. Our team will verify your request and guide you through the process.

💸 Refund Policy

  • If your return is approved, we will issue a refund via bKash/Nagad/Bank transfer within 7 working days.

  • Refunds are only issued for:

    • Items returned in proper condition.

    • Orders that are canceled before shipping.

  • Delivery charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

❌ Non-Returnable Items

We do not accept returns or refunds for:

  • Items that have been used or washed.

  • Products without original tags or packaging.

  • Items returned after 48 hours of delivery.

📞 Contact Us

For any return or refund queries, please contact us at:

Note: By shopping with Faviolas, you agree to our refund and return policy. We reserve the right to update this policy at any time.